FAQ

FAQ

Office Address

You may visit United Securities at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or reach out to us on info@unitedsecuritieslimited.com, customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Total Shareholding Details

Kindly complete the shareholding statement request form on our website and forward to customerscare@unitedsecuritieslimited.com for your share statement of account detailing your share investment

Dematerialization Of Share Certificates

Download and complete the e-share lodgment form on our website- www.unitedsecuritieslimited.com and submit completed form at your stockbroker office for processing and onward delivery at United Securities for direct crediting of your shareholding to your CSCS account.

Register Or Appoint A Broker

Kindly go to the Nigeria Stock Exchange website – www.nse.com.ng for the list of accredited stockbroking firms and visit or contact your most preferred broker for registration.

Stolen Share Certificate

Loss of Share certificate must be brought to the attention of the Registrar immediately for caution purpose. It’s important that you provide a police report on the theft/loss and go through the process of share dematerialization.

Meaning Of Share Dematerialization

Share Dematerialization is the process of converting share certificates into electronic form by crediting same into investor CSCS account for ease of transaction, either sale or transfer to other investors. Please visit www.cscs.ng for further information about the CSCS.

Consolidation Of Accounts

Download and complete the account consolidation form from USL’s website or pick-up the consolidation form at our office and complete as appropriate. The completed form can be scanned to customerscare@unitedsecuritieslimited.com or drop at the customer care desk at our office on Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria.

Caution On Account

Contact our Customer Care Unit on any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632 immediately or Forward a letter to customerscare@unitedsecuritieslimited.com

Change In Signature Mandate

You will be required to submit your current specimen signature confirmed by a Bank with a formal letter addressed to the Registrar, United Securities Limited, showing both old and current signatures.

Transmission Of Deceased Shares To Administrators

Download our transmission documents check list, provide all required documents to our offices with originals for sighting. The documents will be verified and processed, and shares of the deceased person will be transferred to their Estate

Process Timeline For Transmission Of Shares

72 hours after receiving court and bank confirmation of submitted documents such as Probate and Banker’s Confirmation of Signature.

Process Of Trading Shares On The Stock Exchange

Due to full dematerialization, a shareholder is necessarily not required to present their share certificate to have their shares dematerialized and traded upon. You are only required to complete the share dematerialization form and submit same through your broker to have your shares dematerialized and traded on

Meaning Of Dividend

A sum of money paid regularly (typically annually/bi-annually) by a company to its shareholders out of its profits or reserves.

Meaning Of E-Dividend Mandate Form

shareholder’s mandate form or e-dividend mandate form is a document initiated by a shareholder to the registrars for the purpose of updating their bank information in the registrar’s records in order to receive unclaimed dividends and subsequent future dividends directly to their Bank account

Dividend Declaration

Some companies declare dividend annually/bi-annually. However, this is subject to the company’s decision and dividend policy

Check For Unclaimed Dividend

Kindly request for your dividend statement either by visiting United Securities at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or reach out to us on, customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Non Receipt Of Dividend

Download and complete our e-dividend mandate form, then submit the duly completed form to your Bank for processing and onward transmission to us or you may visit United Securities Limited at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or email us through, customerscare@unitedsecuritieslimited.com or via any of our telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Old Uncashed Dividend Warrant

Download and complete our e-dividend mandate form, submit same to your Bank for upload on NIBSS portal, or visit our office as provided above.

Stale Dividend Warrant

Download and complete the e-dividend mandate form, submit same to your Bank for upload on NIBSS portal, or visit our office.

Misplaced Dividend Warrant

Download and complete our e-dividend mandate form, submit same to your Bank for upload on NIBSS portal, or visit our office as provided above.

Rights Of A Shareholder

As an ordinary shareholder, you have the right to receive dividends (when declared), to receive notice of meetings (such as Annual General / Extra-Ordinary General Meeting or Court-Ordered Meeting), to attend Annual General Meetings or Extra-ordinary General Meetings, ask questions, make enquiries on the activities of the company and to Vote and be voted for at meetings.

Credit Dividend Into Bank Account

Download and complete our e-dividend mandate form, then submit the duly completed form to your Bank for upload on NIBSS portal or you may visit United Securities at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or reach out to us on customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Updating Bank Mandate

A duly completed e-dividend mandate form and with a duly signed letter requesting for change of Bank details should be forwarded to our office

Name On Unclaimed Dividend List

Download and complete our e-dividend mandate form, then submit the duly completed form to your Bank for upload on NIBSS portal or visit our office.

Change Of Name Due To Marriage

Kindly come to our office or submit the following documents through your broker or accredited representative:

  • Marriage certificate (original for sighting)
  • Newspaper publication
  • Sworn affidavit
  • Banker’s confirmation of signature
  • Letter of request
  • Valid means of identification

Claim Of Late Parents Shares

Download the transmission checklist on our website www.unitedsecuritieslimited.com and provide the necessary documents as highlighted above on how to transmit a deceased person’s shares

Multiple Sets Of Annual Reports/Accounts

If the names are the same, please write to the Registrar requesting us to consolidate or merge your shareholder accounts. Please indicate the various shareholder account numbers and your signature must be duly signed

Web Portal Registration

Download and complete the shareholders portal access form from USL’s website or pick-up the form at our office and complete as appropriate. The completed form can be scanned to customerscare@unitedsecuritieslimited.com or drop at the customer care desk at our office  Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria.

AGM/EGM Pre-Registration

Download and complete the AGM Pre-registration form from USL’s website latest 42 hours before the scheduled AGM date and complete as appropriate. The completed form can be scanned to customerscare@unitedsecuritieslimited.com or submitted at the customer care desk at our office at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria.

Office Branch In Other States

No, United Securities currently maintains one office at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria. However there are various communication channels that shareholders may reach us through such as info@unitedsecuritieslimited.com, customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632. We encourage investors to use our electronic channels to transact with us to save them time, effort and resources.

Updating Bank Mandate

A duly completed e-dividend mandate form with a duly signed letter requesting for change of Bank details should be forwarded to our office

Update Address

Download and complete the change of address form from our website, complete and scan to customerscare@unitedsecuritieslimited.com or drop at the customer care department – United Securities Limited 9, Amodu Ojikutu Street, Victoria Island, Lagos. A letter from the shareholder would also suffice for this purpose.

Process For Change Of Address

You should notify United Securities Limited in writing stating both your old and new addresses and, if possible, your share account number; alternatively you can download a change of address form from our website:www.unitedsecuritieslimited.com

Office Address

You may visit United Securities at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or reach out to us on info@unitedsecuritieslimited.com, customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Total Shareholding Details

Kindly complete the shareholding statement request form on our website and forward to customerscare@unitedsecuritieslimited.com for your share statement of account detailing your share investment

Dematerialization Of Share Certificates

Download and complete the e-share lodgment form on our website- www.unitedsecuritieslimited.com and submit completed form at your stockbroker office for processing and onward delivery at United Securities for direct crediting of your shareholding to your CSCS account.

Register Or Appoint A Broker

Kindly go to the Nigeria Stock Exchange website – www.nse.com.ng for the list of accredited stockbroking firms and visit or contact your most preferred broker for registration.

Stolen Share Certificate

Loss of Share certificate must be brought to the attention of the Registrar immediately for caution purpose. It’s important that you provide a police report on the theft/loss and go through the process of share dematerialization.

Meaning Of Share Dematerialization

Share Dematerialization is the process of converting share certificates into electronic form by crediting same into investor CSCS account for ease of transaction, either sale or transfer to other investors. Please visit www.cscs.ng for further information about the CSCS.

Consolidation Of Accounts

Download and complete the account consolidation form from USL’s website or pick-up the consolidation form at our office and complete as appropriate. The completed form can be scanned to customerscare@unitedsecuritieslimited.com or drop at the customer care desk at our office on Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria.

Caution On Account

Contact our Customer Care Unit on any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632 immediately or Forward a letter to customerscare@unitedsecuritieslimited.com

Change In Signature Mandate

You will be required to submit your current specimen signature confirmed by a Bank with a formal letter addressed to the Registrar, United Securities Limited, showing both old and current signatures.

Transmission Of Deceased Shares To Administrators

Download our transmission documents check list, provide all required documents to our offices with originals for sighting. The documents will be verified and processed, and shares of the deceased person will be transferred to their Estate

Process Timeline For Transmission Of Shares

72 hours after receiving court and bank confirmation of submitted documents such as Probate and Banker’s Confirmation of Signature.

Process Of Trading Shares On The Stock Exchange

Due to full dematerialization, a shareholder is necessarily not required to present their share certificate to have their shares dematerialized and traded upon. You are only required to complete the share dematerialization form and submit same through your broker to have your shares dematerialized and traded on

Meaning Of Dividend

A sum of money paid regularly (typically annually/bi-annually) by a company to its shareholders out of its profits or reserves.

Meaning Of E-Dividend Mandate Form

shareholder’s mandate form or e-dividend mandate form is a document initiated by a shareholder to the registrars for the purpose of updating their bank information in the registrar’s records in order to receive unclaimed dividends and subsequent future dividends directly to their Bank account

Dividend Declaration

Some companies declare dividend annually/bi-annually. However, this is subject to the company’s decision and dividend policy

Check For Unclaimed Dividend

Kindly request for your dividend statement either by visiting United Securities at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or reach out to us on, customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Non Receipt Of Dividend

Download and complete our e-dividend mandate form, then submit the duly completed form to your Bank for processing and onward transmission to us or you may visit United Securities Limited at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or email us through, customerscare@unitedsecuritieslimited.com or via any of our telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Old Uncashed Dividend Warrant

Download and complete our e-dividend mandate form, submit same to your Bank for upload on NIBSS portal, or visit our office as provided above.

Stale Dividend Warrant

Download and complete the e-dividend mandate form, submit same to your Bank for upload on NIBSS portal, or visit our office.

Misplaced Dividend Warrant

Download and complete our e-dividend mandate form, submit same to your Bank for upload on NIBSS portal, or visit our office as provided above.

Rights Of A Shareholder

As an ordinary shareholder, you have the right to receive dividends (when declared), to receive notice of meetings (such as Annual General / Extra-Ordinary General Meeting or Court-Ordered Meeting), to attend Annual General Meetings or Extra-ordinary General Meetings, ask questions, make enquiries on the activities of the company and to Vote and be voted for at meetings.

Credit Dividend Into Bank Account

Download and complete our e-dividend mandate form, then submit the duly completed form to your Bank for upload on NIBSS portal or you may visit United Securities at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria or reach out to us on customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632

Updating Bank Mandate

A duly completed e-dividend mandate form and with a duly signed letter requesting for change of Bank details should be forwarded to our office

Name On Unclaimed Dividend List

Download and complete our e-dividend mandate form, then submit the duly completed form to your Bank for upload on NIBSS portal or visit our office.

Change Of Name Due To Marriage

Kindly come to our office or submit the following documents through your broker or accredited representative:

  • Marriage certificate (original for sighting)
  • Newspaper publication
  • Sworn affidavit
  • Banker’s confirmation of signature
  • Letter of request
  • Valid means of identification

Claim Of Late Parents Shares

Download the transmission checklist on our website www.unitedsecuritieslimited.com and provide the necessary documents as highlighted above on how to transmit a deceased person’s shares

Multiple Sets Of Annual Reports/Accounts

If the names are the same, please write to the Registrar requesting us to consolidate or merge your shareholder accounts. Please indicate the various shareholder account numbers and your signature must be duly signed

Web Portal Registration

Download and complete the shareholders portal access form from USL’s website or pick-up the form at our office and complete as appropriate. The completed form can be scanned to customerscare@unitedsecuritieslimited.com or drop at the customer care desk at our office  Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria.

AGM/EGM Pre-Registration

Download and complete the AGM Pre-registration form from USL’s website latest 42 hours before the scheduled AGM date and complete as appropriate. The completed form can be scanned to customerscare@unitedsecuritieslimited.com or submitted at the customer care desk at our office at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria.

Office Branch In Other States

No, United Securities currently maintains one office at Plot 009, Amodu Ojikutu Street, Off Saka Tinubu,Victoria Island Lagos State, Nigeria. However there are various communication channels that shareholders may reach us through such as info@unitedsecuritieslimited.com, customerscare@unitedsecuritieslimited.com or via any of telephone lines 234-01-2714566 or 234-01-2714567 or 081-628-81632. We encourage investors to use our electronic channels to transact with us to save them time, effort and resources.

Updating Bank Mandate

A duly completed e-dividend mandate form with a duly signed letter requesting for change of Bank details should be forwarded to our office

Update Address

Download and complete the change of address form from our website, complete and scan to customerscare@unitedsecuritieslimited.com or drop at the customer care department – United Securities Limited 9, Amodu Ojikutu Street, Victoria Island, Lagos. A letter from the shareholder would also suffice for this purpose.

Process For Change Of Address

You should notify United Securities Limited in writing stating both your old and new addresses and, if possible, your share account number; alternatively you can download a change of address form from our website:www.unitedsecuritieslimited.com